In the complex world of shipping and logistics, the support desk plays an indispensable role.
With advancements in technology, the role of the support desk is evolving. Automation and AI are being increasingly used to handle routine queries, freeing up the support desk to handle more complex issues. However, the human touch in customer service remains irreplaceable.
In conclusion, the support desk is a vital cog in the shipping industry. It ensures smooth operations, provides excellent customer service, and maintains seamless coordination among various departments.Â
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